1Information We Collect
Information you give us. When you submit an estimate request on our site, we collect the information you provide, which may include your name, phone number, email address (optional), vehicle details (year, make, model), the service you're interested in, and a description of the damage or issue.
Information collected automatically. When you browse our site, our analytics and advertising tools may automatically collect certain technical information, such as your IP address, browser and device type, pages viewed, buttons clicked (for example, call or directions links), and how you arrived at our site.
Advertising identifiers. If you arrive at our site from a Google ad or other tracked link, we may capture a click identifier (such as a Google Click ID) or UTM campaign parameters, stored in your browser for the length of your visit, so we can tell which ad or referral led to your visit and, if you submit the estimate form, which one led to your inquiry.
2How We Use Your Information
- To respond to your estimate request and follow up about your vehicle repair.
- To route your inquiry to our team, including to a Google Sheet, email inbox and customer management system used to manage incoming requests.
- To communicate with you by phone, text, or email about your request.
- To understand which pages, ads, and campaigns are effective, so we can improve our website and marketing.
- To detect and prevent spam or fraudulent form submissions.
5Data Retention
We keep estimate request information for as long as reasonably necessary to respond to your inquiry, service your vehicle, and maintain business records, or as required by law. Analytics and advertising data is retained according to the applicable retention settings of Google and Meta's platforms.
6Your Choices & Rights
- Cookie controls. You can block or delete cookies in your browser settings.
- Ad personalization. You can opt out of interest-based advertising through Google Ads Settings and Meta Ad Preferences.
- Marketing communications. You can ask to stop receiving marketing calls, texts, or emails from us at any time by contacting us using the details below. For text messages, you can also reply STOP.
- Access or deletion requests. Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information. Contact us to make a request, and we'll respond as required by applicable law.
7Security
We use reasonable technical and organizational measures to protect the information you share with us. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8Children's Privacy
Our website and services are intended for adults seeking vehicle repair services. We do not knowingly collect personal information from children under 13.
9Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We'll update the "Last updated" date at the top of this page when we do.
10Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Phone: (972) 645-1200